Shipping & Returns
Shipping Information
| Delivery Service |
Delivery Time* |
Price | ||
| UK Delivery | ||||
| Value Delivery | Up to 7 Working Days | Free | ||
| Standard Delivery | 2 - 4 Working Days | £2.99 | ||
| Tracked 24 | 1 - 2 Working Days | £6.99 | ||
| Special Delivery | Next Day by 1pm | £8.99 | ||
| International | ||||
| Western Europe | 4 - 8 Working Days | £8.99 | ||
| Eastern Europe | 5 - 10 Working Days | £8.99 | ||
| Rest of the World | 7 - 10 Working Days | £8.99 |
All orders placed before 3pm GMT are shipped the same day!**
For all international deliveries, please allow up to 20 days for delivery to take place
*All quoted delivery times are averages provided by Royal Mail.
**Monday - Friday. Excludes weekends & bank holidays
Returns Information
How do I return an item for refund?If you would like a refund on your order, please return the items to us in their original, un-opened condition within 7 working days starting the day after delivery. If it is outside that period, please contact a member of our customer services team using the Contact Us page who will do what they can to help with your request. For returning your goods, we recommend using a recorded/traceable delivery service as we are not able to accept responsibility for items sent to us if they are lost by the carrier.
How long does a return take to process?
Once received, we can process your return within one working day and will confirm the outcome of the return within you by e-mail as soon as possible. If a refund is to take place, you should see this transaction on your statement in no more than 5 working days. If an exchange is to take place, you will be made aware of the shipping date/estimated arrival of your new goods by e-mail.
Unless otherwise authorised by a member of staff, all returns are completed at the customers own cost and should include a note detailing the customers name, order ID and the reason for return.
Returns Address:
Retailwide Ltd,
Unit 16 Riverside Industrial Park,
Rapier Street,
Ipswich,
Suffolk
IP2 8JX
United Kingdom
For further assistance, please Contact a member of our customer services team.
