Below you will find information regarding both UK and international delivery times as well as our bank holiday, Easter, Christmas & New Years operating times. To view each of these, please click the title below.
Shipping
| Delivery Service |
Delivery Time* |
Price | ||
| UK Delivery | ||||
| Value Delivery | Up to 7 Working Days | Free | ||
| Standard Delivery | 2 - 4 Working Days | £2.99 | ||
| Tracked 24 | 1 - 2 Working Days | £6.99 | ||
| Special Delivery | Next Day by 1pm | £8.99 | ||
| International | ||||
| Western Europe | 4 - 8 Working Days | £8.99 | ||
| Eastern Europe | 5 - 10 Working Days | £8.99 | ||
| Rest of the World | 7 - 10 Working Days | £8.99 |
All orders placed before 3pm GMT are shipped the same day!**
For all international deliveries, please allow up to 20 days for delivery to take place
*All quoted delivery times are averages provided by Royal Mail.
**Monday - Friday. Excludes weekends & bank holidays
Returns Information
How do I return an item for refund?
If you would like a refund on your order, please return the items to us in their original, un-opened condition within 7 working days starting the day after delivery. If it is outside that period, please contact a member of our customer services team using the Contact Us page who will do what they can to help with your request. For returning your goods, we recommend using a recorded/traceable delivery service as we are not able to accept responsibility for items sent to us if they are lost by the carrier.
How long does a return take to process?
Once received, we can process your return within one working day and will confirm the outcome of the return within you by e-mail as soon as possible. If a refund is to take place, you should see this transaction on your statement in no more than 5 working days. If an exchange is to take place, you will be made aware of the shipping date/estimated arrival of your new goods by e-mail.
Unless otherwise authorised by a member of staff, all returns are completed at the customers own cost and should include a note detailing the customers name, order ID and the reason for return.
Returns Address:
Retailwide Ltd,
Unit 16 Riverside Industrial Park,
Rapier Street,
Ipswich,
Suffolk
IP2 8JX
United Kingdom
For further assistance, please Contact a member of our customer services team.
If you would like a refund on your order, please return the items to us in their original, un-opened condition within 7 working days starting the day after delivery. If it is outside that period, please contact a member of our customer services team using the Contact Us page who will do what they can to help with your request. For returning your goods, we recommend using a recorded/traceable delivery service as we are not able to accept responsibility for items sent to us if they are lost by the carrier.
How long does a return take to process?
Once received, we can process your return within one working day and will confirm the outcome of the return within you by e-mail as soon as possible. If a refund is to take place, you should see this transaction on your statement in no more than 5 working days. If an exchange is to take place, you will be made aware of the shipping date/estimated arrival of your new goods by e-mail.
Unless otherwise authorised by a member of staff, all returns are completed at the customers own cost and should include a note detailing the customers name, order ID and the reason for return.
Returns Address:
Retailwide Ltd,
Unit 16 Riverside Industrial Park,
Rapier Street,
Ipswich,
Suffolk
IP2 8JX
United Kingdom
For further assistance, please Contact a member of our customer services team.
Holiday Operating Times
Bank Holidays
Next Day deliveries placed on a Friday after 3pm and on Saturday, Sunday or Monday will not reach you until the Wednesday.
There are NO postal services on a Bank Holiday.
Please also note that any 'Next Weekday' deliveries placed on a Friday before 3pm will not reach you until the following Tuesday if there is a Bank Holiday.
Easter 2020
Bonlays will be operating the following opening times:
Please note: Orders placed after 3pm on Thursday the 9th of April will not be dispatched until Tuesday the 14th of April.
Christmas & New Year’s 2020
Bonlays will be operating the following opening times:
Please note: Orders placed after midday on Thursday the 24th of December will not be despatched until Tuesday the 29th of December and that orders placed after 12pm on Thursday the 31st of December will not be despatched until Monday the 4th of January.
Next Day deliveries placed on a Friday after 3pm and on Saturday, Sunday or Monday will not reach you until the Wednesday.
There are NO postal services on a Bank Holiday.
Please also note that any 'Next Weekday' deliveries placed on a Friday before 3pm will not reach you until the following Tuesday if there is a Bank Holiday.
Easter 2020
Bonlays will be operating the following opening times:
- Fri 10th April - Closed
- Sat 11th April - Closed
- Sun 12th April - Closed
- Mon 13th April - Closed
- Tue 14th April - Open 9am until 5.30pm (GMT)
Please note: Orders placed after 3pm on Thursday the 9th of April will not be dispatched until Tuesday the 14th of April.
Christmas & New Year’s 2020
Bonlays will be operating the following opening times:
- Wed 23rd Dec - Open
- Thu 24th Dec - Open 9am - 12pm (GMT)
- Fri 25th Dec - Closed
- Sat 26th Dec - Closed
- Sun 27th Dec - Closed
- Mon 28th Dec - Closed
- Tue 29th Dec - Open 9am until 5.30pm (GMT)
- Wed 30th Dec - Open 9am until 5.30pm (GMT)
- Thu 31st Dec - Open 9am - 12pm (GMT)
- Fri 1st Jan - Closed
- Sat 2nd Jan - Closed
- Sun 3rd Jan - Closed
- Mon 4th Jan - Open 9am until 5.30pm (GMT)
Please note: Orders placed after midday on Thursday the 24th of December will not be despatched until Tuesday the 29th of December and that orders placed after 12pm on Thursday the 31st of December will not be despatched until Monday the 4th of January.
